refund and exchange policy
your product is made to order (meaning it was made specifically for you), so we can't facilitate cash refunds in every scenario.
we will facilitate free exchanges or refunds in the event of ...
defects
if there is a manufacturing defect with the product that's 100% on us, and we will facilitate a free exchange or refund of the product. you can submit photos of the defects to our customer support team and we will make it right.
damaged in transit
if your package arrives damaged, please document it and we can make an insurance claim with the delivery service provider, at that point we will be able to facilitate a refund or a free exchange.
incorrect product
if we send you the wrong product, that's 100% on us, and we'll gladly facilitate the return or exchange. if you're happy with the product you received (even if there is a mistake), we are happy to provide you compensation for a future purchase!
measurement discrepancies
if the size of your jeans was not produced based on the size or measurements provided to us within a reasonable margin, you are eligible for a free exchange.
everything else falls into our "make it right" system
first things first - we need to know about any issues within 30 days of your garment arriving.
exchanges are always possible!
however there are a few things you should know
potential restocking fees
if you want to exchange something due to personal taste, or a selection that was placed in error, we are happy to facilitate that exchange for you, there may be a restocking or transit fee involved with returning the existing product, and the remake or reshipment of your product (up to a maximum of $39.99)
sizing decisions made independently
if you choose your own size without using our slø sizing specialist and the jeans do not fit you well, you are still welcome to exchange your jeans. however, this exchange will be subject to a remake fee.
mistakes happen (on both sides!) we're all human, and we're here to work together to make it right.
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